Negotiating Service Levels in Contracts

To enable growth while managing risk for your business on service levels, apply the following approach:

Negotiating Service Levels Template Contract Guide

Simply, service levels are about the results from services.

How do I talk about results?

“We want predictability in our business. All teams need predictability around these services, which is what these service levels need to represent.”

How do I act on this?
Use these 5 key negotiation points
  1. Standards for performance
  2. Ongoing benchmarking and adjustments
  3. Remedies and credits for failures
  4. Service governance
  5. Measurement intervals and tools

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